Frequently Asked Questions

What Areas Do You Cover?

I offer services in Loughton, Epping, Theydon Bois, Buckhurst Hill, Chigwell, Woodford Green, North Chingford, Waltham Abbey, Upshire, Naezing, Roydon, Goffs Oak, Cuffley and beyond…

How Much Does It Cost?

I have services starting at just £12 per clean for regular customers!

I find it almost impossible to give a price over the phone as every house is different, but I am happy to call to your home next time I’m in the area and give you a quotation – free of charge and no obligation!

Can You Reach My Second Floor Windows?


Using my high reach pure-water cleaning system I can reach up to 30′ high without ladders or cherry pickers!

Are You Insured?


I carry full public liability insurance for my peace of mind as well as yours. I’m happy to supply a copy of my documents on request.

Will You Walk On My Roof?

Many of my clients are concerned about damage to roof tiles – usually after a bad experience with a previous window cleaner.

Rest assured that I can clean 99.9% of windows from the ground – my pole cleaning system can reach over porches, flat roofs and conservatories to clean the windows above them, and my feet remain firmly on the ground.

Does Pure Water Cleaning Leave Spots Or Streaks?

Not if it’s done right!

Pure water cleaning takes some training an a lot of practice to achieve consistently good results, and unfortunately some people think that the system doesn’t work after bad experiences with “splash and dash” cleaners.

I’ve been properly trained and have the experience needed to make sure I produce perfect results every time. In the unlikely event that there is a problem, just call me within 48 hours and I’ll re-clean the affected areas free of charge.

Do You Work In The Rain?

Unfortunately my bills have to be paid even when the weather is bad, so occasionally I have to work in light rain.

Because my cleaning system is chemical free, rain water does not affect the finish – but I offer the same guarantee in the rain that I do any other day. If you’re not 100% happy just let me know within 48 hours and I’ll re-clean the affected windows free of charge.


If you can’t find the information you need above, call DCS Window Cleaning on 077 69 905 728 or E-mail Me from the contact page with your query and personally answer your questions.

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